Important: All refund requests are subject to review and approval. Refunds are processed according to the terms outlined below and may take 5-10 business days to reflect in your account.
1. General Refund Policy
Amal Jyothi College of Engineering strives to provide fair and transparent refund policies for all payments made through our payment system. Refunds are processed based on the following guidelines:
2. Eligible Refunds
Refunds may be considered in the following circumstances:
- Duplicate Payments: If the same payment is processed multiple times due to technical errors
- Overpayment: If an amount greater than required is paid
- Technical Failures: If payment processing fails but funds are debited
- Administrative Errors: If payments are made for incorrect purposes or amounts
- Event Cancellations: If events or services are cancelled by the institution
- Course Withdrawals: Subject to institutional withdrawal policies and timelines
3. Non-Refundable Payments
The following payments are generally non-refundable:
- Application fees (once application is processed)
- Examination fees (after examination date)
- Library fines and penalties
- Hostel fees (after occupancy period begins)
- Transportation fees (after service period begins)
- Processing fees and convenience charges
4. Refund Request Process
To request a refund, please follow these steps:
- Contact Support: Email us at payments@amaljyothi.ac.in with your transaction details
- Provide Information: Include transaction ID, payment amount, date, and reason for refund
- Submit Documentation: Provide any supporting documents (receipts, screenshots, etc.)
- Review Process: Our team will review your request within 3-5 business days
- Approval/Rejection: You will be notified of the decision via email
5. Refund Processing Timeline
- Request Review: 3-5 business days
- Approved Refunds: 5-10 business days to process
- Bank Processing: Additional 2-3 business days for bank clearance
- Total Timeline: 10-18 business days from approval to account credit
6. Refund Methods
Refunds will be processed using the same method as the original payment:
- Credit/Debit Cards: Refunded to the original card
- Net Banking: Refunded to the original bank account
- UPI: Refunded to the original UPI ID
- Wallet Payments: Refunded to the original wallet
7. Partial Refunds
Partial refunds may be considered in cases of:
- Course withdrawals (based on withdrawal timeline)
- Hostel fee adjustments (based on actual usage)
- Transportation fee adjustments (based on service period)
- Event cancellations with partial services provided
8. Refund Fees
The following fees may apply to refunds:
- Processing Fee: ₹50 per refund request
- Bank Charges: As per bank's refund processing charges
- Payment Gateway Charges: As per gateway's refund policy
These fees will be deducted from the refund amount.
9. Dispute Resolution
If you disagree with a refund decision:
- Submit a written appeal to the Finance Department
- Provide additional supporting documentation
- Appeals will be reviewed by a senior committee
- Final decisions will be communicated within 10 business days
10. Special Circumstances
Medical Emergencies
Refunds may be considered for medical emergencies with proper documentation from a registered medical practitioner.
Family Emergencies
Refunds may be considered for family emergencies with appropriate supporting documentation.
Institutional Discretion
The institution reserves the right to consider refunds on a case-by-case basis for exceptional circumstances not covered in this policy.
11. Contact Information
For refund-related queries and requests, please contact:
Finance Department
Amal Jyothi College of Engineering
Email: payments@amaljyothi.ac.in
Office Hours: Monday to Friday, 9:00 AM to 5:00 PM